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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return for replacement or exchange. 

Hassle-Free full refund within the first 24 hours of receiving the order with no fees or deductions.

Any Return for a refund after the first 24 hours and up to 3 days from the delivery date a refund deductions/ fee applies.

Order cancellation prior shipping is free of charge.

Collection fees can be imposed based on your return requisition event, deductible from the refund amount.

Unfortunately, Shipping, delivery, and COD fees are non-refundable and will be deducted from the refund amount.

To be eligible for a return, your item must be in the same condition that you received it, unworn and unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase. Restocking fees will be applied from 15% where applicable.

To start a return, you can contact us at cremisicasa@arksta.com 

If your return is accepted, we’ll send you information on the collection date through our carrier.

You can always contact us for any return question at cremisicasa@arksta.com  

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds (applicable within 3 days only from receiving)
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at cremisicasa@arksta.com 

Collection fees can be imposed based on your return requisition event, deductible from the refund amount.

Unfortunately, Shipping, delivery, and COD fees are non-refundable and will be deducted from the refund amount.

Restocking fees will be applied from 15% of the base price tag where applicable.